Privacy Policy

We may collect the following types of information:

• Contact Information: Your name, email address, company name, phone number, and country when you submit an inquiry or contact form.
• Business Information: Product interests, quantity needs, and delivery requirements you share with us.
• Usage Data: Page views, navigation paths, and time spent on the Site via Google Analytics. This data is anonymized.
• Communication Data: Records of correspondence when you contact us via email, WhatsApp, or our contact form.
• File Uploads: Any files (specifications, drawings) you upload through our contact form to help us serve you better.

We use the collected information for the following purposes:

• To respond to your inquiries and provide product quotes.
• To process and fulfill sample requests and orders.
• To send marketing communications (only with your explicit consent).
• To improve our website, products, and customer service.
• To comply with legal obligations and prevent fraud.

We advertise on Google to reach overseas buyers. To understand which ads lead to enquiries — and to avoid spending budget on ads that do not — we use Google Ads conversion measurement.

• Conversion measurement: when a visitor arrives from one of our ads and then submits our contact form, calls us, or reaches us on WhatsApp, we record that a conversion took place. This tells us which ads work; it does not identify you personally.
• Advertising cookies: Google may set cookies that link an ad click to a later visit to our Site. These cookies are set only after you accept marketing cookies in our cookie banner.
• Enhanced conversions (optional): where you have accepted marketing cookies, the email address or phone number you enter in our contact form may be one-way hashed with SHA-256 inside your browser and sent to Google. The hash is irreversible — Google receives only a string of characters and cannot read your contact details. Google uses it solely to match your enquiry to the ad click that produced it.
• Your control: declining marketing cookies in our cookie banner, or clearing your cookies, stops all of the above. It does not affect our ability to respond to your enquiry.

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party vendors who help us operate our website (hosting, analytics, email delivery).
• Legal Compliance: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.
• Advertising & measurement partners: Google, to measure the performance of our advertising campaigns. Where you have accepted marketing cookies, we may share a one-way hashed (SHA-256) version of your email address or phone number for conversion matching — Google cannot reverse it to read your contact details.

Our website uses cookies and similar tracking technologies for:

• Essential cookies to ensure the Site functions properly.
• Analytics cookies (Google Analytics) to understand how visitors use our Site.
• Functional cookies to remember your language preference.
• Advertising and conversion-measurement cookies set by Google Ads, used to measure which ads lead to inquiries (only with your consent).

You can control cookies through your browser settings. Disabling certain cookies may affect your browsing experience.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at info@luxingabrasives.com.